Return and Exchange Policy for Merchandise
Welcome to our merchandise website specializing in trendy t-shirts and stylish clothing. Below is our comprehensive guide to refunds and returns, ensuring a seamless shopping experience for our valued customers.
Return and Exchange Period:
Our return and exchange policy cover a duration of 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
Eligibility Criteria:
To qualify for a return, the item must be unused and in the same condition as received, including the original packaging. Please note that certain items are exempt from being returned, such as perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases.
Non-Returnable Items:
In addition to the mentioned exemptions, the following items are non-returnable:
- Downloadable software products
- Some health and personal care items
By initiating a return, you acknowledge that a valid receipt or proof of purchase is required. Avoid sending your purchase directly back to the manufacturer.
Refund Process:
Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds:
If you haven’t received your refund, please check your bank account and contact your credit card company. If the issue persists, reach out to your bank. For further assistance, contact us at [email protected].
Sale Items:
Refunds are applicable only to regular-priced items; sale items are non-refundable.
Exchanges:
We replace items only if they are defective or damaged. If you need an exchange, email us at [email protected] and send the item to the provided physical address.
Shipping Returns:
To return a product, mail it to the specified physical address. You are responsible for the return shipping costs, and these costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items.
Import Taxes Disclaimer:
Please note that we are not liable for any import taxes or duties that may be incurred upon international shipping. Customers are responsible for any such additional charges. We recommend checking with local customs authorities to understand the potential costs associated with importing our products.
By purchasing one of our products, you automatically agree to abide by our terms and policies outlined above.
For any assistance or inquiries regarding refunds, returns, or import taxes, feel free to contact us at [email protected]. We’re here to help!